Frequently asked questions to help you buy a voucher, a gift box or an item - RELAIS DE CHAMBORD
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, and you can also receive a gift pouch version at your home. Enjoy this unique experience at Relais de Chambord, relaisdechambord.secretbox.fr.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce site relaisdechambord.secretbox.fr. The boxes are available in several formats, ranging from gastronomic stays to wellness experiences, to offer an unforgettable getaway facing the Château de Chambord.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without displaying the amount. To do this, select the 'Hide the amount' option when placing your order on relaisdechambord.secretbox.fr.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to have your gift box sent by email, by mail, or opt for in-store pickup when finalizing your order on relaisdechambord.secretbox.fr.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the recipients, with the option to choose between an immediate digital delivery or a gift pouch version at home, at relaisdechambord.secretbox.fr.
How do I create a group fund and invite people?
To create a kitty and offer a gift box from Relais de Chambord, select the dedicated option during your purchase. You can then invite participants via email or link sharing. The beneficiary can book their dates at the establishment relaisdechambord.secretbox.fr.
How can I choose the amount for a gift card?
For a personalized gift check, you can freely choose the amount that suits your wishes at relaisdechambord.secretbox.fr.
How can I log in to my account?
To access your account on relaisdechambord.secretbox.fr, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart on our site relaisdechambord.secretbox.fr, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can purchase multiple gift boxes at the same time on our site relaisdechambord.secretbox.fr. They will all be included in your order.
How do I remove a gift box from my cart?
To remove a box from your cart on relaisdechambord.secretbox.fr, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a gift box from Relais de Chambord, select your box, add it to the cart, and complete your order. You can customize the box with a message before giving it, and benefit from immediate digital delivery or a gift pouch version at your home at relaisdechambord.secretbox.fr.
Can we give a gift certificate and let the recipient choose the experience?
The custom gift voucher from Relais de Chambord allows the recipient to freely choose the experience they wish to have, among the various services offered by the establishment relaisdechambord.secretbox.fr.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can cancel or modify your reservation according to the availability of our establishment relaisdechambord.secretbox.fr.
Is the gift box customer service reachable by email?
You can reach us by email for any questions regarding your gift box. Our team is committed to responding within 48 business hours, for a hassle-free experience at relaisdechambord.secretbox.fr.
Is the gift box customer service reachable by phone?
The customer service of Relais de Chambord relaisdechambord.secretbox.fr is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on relaisdechambord.secretbox.fr. Log in with the credentials provided at the time of purchase to access all the necessary information.
Is there an online chat available for questions about gift boxes?
An online chat is available on our site relaisdechambord.secretbox.fr to answer your questions about gift boxes. Opening hours are displayed on the contact page.
Is there a dedicated customer service for gift boxes?
Relais de Chambord offers a dedicated customer service to answer all your questions about your gift box. You can reach us by phone, email, or through our online form to get personalized information and advice. Make the most of your stay at our establishment relaisdechambord.secretbox.fr.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box for the Relais de Chambord. This FAQ guides you through the reservation process, validity, and services included in your gift box, so you can fully enjoy your experience at the Relais de Chambord relaisdechambord.secretbox.fr.
Is spa access included in my gift box?
Access to the spa is included in some Relais de Chambord gift boxes, such as the 'Lunch & Spa Parentheses' box or the 'Cocooning Stay Parentheses' box. Check the services included in your box to find out more, at relaisdechambord.secretbox.fr.
Does the recipient of a gift box have access to the same services as other customers?
As a recipient of a Relais de Chambord gift box, you have access to the same services as our other customers, provided you comply with the reservation conditions of our establishment relaisdechambord.secretbox.fr.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. For a memorable stay facing Chambord Castle, you will enjoy comfortable nights, massages, buffet breakfasts, and gourmet dinners according to the chosen gift box at relaisdechambord.secretbox.fr.
Is parking included in my gift box?
Parking is not included in the Relais de Chambord gift boxes. You will be able to fully enjoy your stay facing Chambord Castle, in the heart of the National Domain, at our establishment relaisdechambord.secretbox.fr.
Is breakfast included in my gift box?
Breakfast is included in some of the Relais de Chambord gift boxes, such as the Royal Stay or the Cocooning Parentheses Stay. To check the services included in your gift box, consult the offer details at relaisdechambord.secretbox.fr.
Is special attention given to the recipient of a gift box?
Le Relais de Chambord pays special attention to gift box beneficiaries by offering them an unforgettable experience in a natural and historical setting, facing the Chambord Castle. Specific terms are detailed upon booking, for a memorable stay at our establishment relaisdechambord.secretbox.fr.
Is a welcome drink included in my gift box?
Your gift box at Relais de Chambord includes a welcome drink to start your experience under the best conditions, at our establishment relaisdechambord.secretbox.fr.
Should we bring towels to the Spa?
Towels are provided during your stay at the spa of Relais de Chambord. This way, you can fully enjoy your wellness break without having to worry about practical details, at our establishment relaisdechambord.secretbox.fr.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your preferences, directly on our website relaisdechambord.secretbox.fr.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper version. The boxes can be customized to your liking and can be sent immediately in digital format or as a gift pouch to your home, for an unforgettable experience at Relais de Chambord relaisdechambord.secretbox.fr.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at relaisdechambord.secretbox.fr.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options, for gift boxes tailored to your needs at relaisdechambord.secretbox.fr.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated directly during your online order. If you have already placed an order, new information can be sent by email by specifying your order number. The conditions of the establishment relaisdechambord.secretbox.fr apply.
How can I leave a review for my gift box?
You can share your experience by leaving a review in your customer account. Terms may vary depending on the gift boxes, but you will be able to express your satisfaction after your stay at Relais de Chambord relaisdechambord.secretbox.fr.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website relaisdechambord.secretbox.fr. The establishment is located in the heart of the Chambord National Domain, opposite the castle, and offers unforgettable stays in a natural and historical setting.
Is there a dress code for the gift box?
Relais de Chambord, located opposite the Château de Chambord, combines the charm of a grand country house with the comfort of a contemporary hotel. To fully enjoy your experience, elegant attire is recommended for dinners at the restaurant. This way, you can fully appreciate the exceptional setting of our establishment relaisdechambord.secretbox.fr.
From what age can I get a treatment?
The minimum age to enjoy a treatment at Relais de Chambord is generally 18 years old, depending on the chosen services. The gift boxes offer well-being experiences tailored for adults, in an exceptional setting facing Chambord Castle relaisdechambord.secretbox.fr.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is essential at Relais de Chambord. The beneficiary can choose their dates directly with the establishment at relaisdechambord.secretbox.fr.
How can one access the hotel from the airport?
Relais de Chambord, located in the heart of the Domaine national de Chambord, is accessible by car from Parisian airports in less than two hours. For public transportation, you can take the train to Blois-Chambord station and then a taxi to reach the establishment relaisdechambord.secretbox.fr.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility at Relais de Chambord depends on the establishment's infrastructure. For an unforgettable stay in a natural and historical setting, check the accessibility conditions directly with relaisdechambord.secretbox.fr.
Are pets allowed in the establishment?
Relais de Chambord, located opposite the Chambord Castle, accepts pets according to the establishment's conditions at relaisdechambord.secretbox.fr.
Where can I find the menus?
The gift box menus are available on the detailed page of each offer or directly on the Relais de Chambord website. You will find the details of the included services, such as meals and massages, to fully enjoy your relaisdechambord.secretbox.fr experience.
What are the hours of operation?
The hours of Relais de Chambord vary depending on the services and activities offered. To make the most of your stay, you can check the hours directly on site or on the establishment's website relaisdechambord.secretbox.fr.
Is there parking available near the establishment?
Relais de Chambord enjoys a privileged location in the heart of the Domaine national de Chambord, facing the castle, which facilitates access and parking near the establishment relaisdechambord.secretbox.fr.
What are the delivery methods for gift boxes/vouchers?
The Relais de Chambord gift boxes are available in digital version or in a gift pouch. You can receive them immediately by email or at your home, depending on your preference, with relaisdechambord.secretbox.fr.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You will receive a digital version immediately after your purchase, and you can also choose to have a gift pouch sent to your home at relaisdechambord.secretbox.fr.
In addition to gift boxes, is it possible to order or have items delivered?
Relais de Chambord offers only gift boxes for stays, gastronomic experiences, or wellness moments. It is not possible to order or have additional items delivered, but you can customize your gift box according to your wishes at relaisdechambord.secretbox.fr.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical gift box to offer an unforgettable experience at Relais de Chambord. The digital version is sent immediately, while the gift pouch is shipped to your home at relaisdechambord.secretbox.fr.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant and carefully crafted gift pouch, for an unforgettable gifting experience at Relais de Chambord relaisdechambord.secretbox.fr.
Is the gift box available in a digital format (e-gift box)?
Yes, the Relais de Chambord gift boxes are available in digital version. You can choose immediate email delivery, which allows instant presentation to the lucky recipient at relaisdechambord.secretbox.fr.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on relaisdechambord.secretbox.fr. The box is sent immediately in digital format, and a gift box version can be delivered to your home.
Do you deliver gift boxes internationally?
The Relais de Chambord gift boxes are available for international delivery. Shipping costs and times vary depending on the destination, with immediate digital delivery and a gift pouch version at the lucky recipient's home, who can book their dates at the establishment relaisdechambord.secretbox.fr.
What are the delivery times for gift boxes by mail?
The gift boxes from Relais de Chambord are sent within 24 hours by email in digital format. If you wish to receive a gift pouch version at your home, expect 3 to 5 days of delivery. Delivery times may vary depending on the destination, but you will receive your gift box quickly to offer an unforgettable experience to the beneficiary, in our establishment relaisdechambord.secretbox.fr.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent immediately in digital format, and you can also receive a gift pouch version at your home for the Relais de Chambord.
Is express delivery available?
The delivery of your gift box is immediate in digital format, and a gift pouch version can be sent to your home. You can offer a gift box for Relais de Chambord, an establishment located opposite the Chambord Castle, right in the heart of the Chambord National Domain.
How can I track my order?
To track your gift box order, log in to your account on our website relaisdechambord.secretbox.fr. There, you will find all the necessary information about the status of your purchase.
Can I receive my gift box by email or mail?
You can receive your Relais de Chambord gift box by email or by mail, depending on your preference. The digital format is sent immediately, and a gift box version can be sent to your home at relaisdechambord.secretbox.fr.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 2 to 5 business days. You will receive a digital version of your gift box immediately after your purchase, and the physical gift pouch will be shipped within 2 to 5 business days to the address of your choice, at our establishment relaisdechambord.secretbox.fr.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Relais de Chambord, your gift box remains valid. You can use it for a new reservation according to the conditions of our establishment relaisdechambord.secretbox.fr.
Can my gift box be extended if not used?
The extension of your Relais de Chambord gift box depends on the availability and reservation conditions of our establishment relaisdechambord.secretbox.fr.
Can my gift box be exchanged for another service?
The exchange of your Relais de Chambord gift box depends on the availability and conditions of the establishment. You can choose from different services such as stays, massages, or meals, according to your preferences and those of the recipient, at our establishment relaisdechambord.secretbox.fr.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at Relais de Chambord depends on the conditions specified at the time of purchase. You can book your dates with the establishment at relaisdechambord.secretbox.fr and enjoy your experience.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of the relaisdechambord.secretbox.fr establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings made with a gift box at Relais de Chambord depends on the specific conditions of your gift box. These conditions are specified at the time of booking and vary according to the type of stay chosen in our establishment relaisdechambord.secretbox.fr.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on availability and the booking conditions of Relais de Chambord. To find out the terms applicable to your gift box, refer to the general terms and conditions of relaisdechambord.secretbox.fr.
Can I convert my gift box into a gift card?
The gift boxes from Relais de Chambord cannot be converted into gift certificates. You can use them to book a wellness, gastronomic experience, or a stay at our establishment relaisdechambord.secretbox.fr.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Relais de Chambord offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with unique experiences such as gastronomic stays or wellness moments facing Chambord Castle. Discover our online offers to please your loved ones with an unforgettable gift, directly from relaisdechambord.secretbox.fr.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, with options like the Royal Stay or the Lunch & Spa Interlude, for unforgettable moments at Relais de Chambord relaisdechambord.secretbox.fr.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by relaisdechambord.secretbox.fr are official and guaranteed without intermediaries, as they come directly from our establishment, the Relais de Chambord, located opposite the Château de Chambord. You thus benefit from the best rates and secure payment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Relais de Chambord gift boxes correspond to those offered by the establishment, such as stays, massages, or meals. You can choose from different options, such as the Royal Stay with dinner and massages, or the Sunday Brunch, to offer an unforgettable experience facing the Château de Chambord, relaisdechambord.secretbox.fr.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services included in the Relais de Chambord gift boxes can be exchanged according to the establishment's availability and conditions. For example, it is possible to replace a massage with a facial treatment, subject to confirmation at the time of booking. Enjoy your experience at Relais de Chambord relaisdechambord.secretbox.fr.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a Relais de Chambord gift box. You benefit from the best rate by purchasing directly from the establishment relaisdechambord.secretbox.fr.
Is online payment secure?
Online payment on relaisdechambord.secretbox.fr is fully secured to ensure the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not available for the gift boxes from Relais de Chambord. You can pay for your order by credit card, bank transfer, or PayPal, with a secure payment directly to the establishment relaisdechambord.secretbox.fr.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from Relais de Chambord are specially designed to offer a unique experience at our establishment, facing the Chambord Castle. Each box allows you to enjoy an overnight stay, a meal, or a well-being break in an exceptional setting, according to your wishes, at relaisdechambord.secretbox.fr.
Is it possible to pay in installments?
The pay-in-installments option is not available for the purchase of gift boxes at Relais de Chambord. You can pay for your order securely in one go on relaisdechambord.secretbox.fr.
Is the payment deducted immediately upon ordering?
The payment for your gift box at Relais de Chambord is debited immediately upon ordering, with an immediate digital dispatch and a gift pouch version sent to your home, all with secure payment at relaisdechambord.secretbox.fr.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Relais de Chambord. Payment is secure and direct to the establishment, with immediate sending of the gift box in digital format, and a gift pouch version at home relaisdechambord.secretbox.fr.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At relaisdechambord.secretbox.fr, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account on relaisdechambord.secretbox.fr. There, you will find all the necessary information regarding your gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box at Relais de Chambord via PayPal, Apple Pay, Google Pay, or credit card, with secure payment directly to the establishment relaisdechambord.secretbox.fr.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at relaisdechambord.secretbox.fr. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment relaisdechambord.secretbox.fr.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at Relais de Chambord. Check its validity and usage in the terms and conditions of relaisdechambord.secretbox.fr.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you benefit from the best rate directly from the establishment relaisdechambord.secretbox.fr.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of your gift boxes at Relais de Chambord, subject to the conditions of the establishment relaisdechambord.secretbox.fr.
Is it possible to add a personalized message to the gift box?
You can customize your gift box with a personalized message during your order. This message will be added to the gift box for the recipient at relaisdechambord.secretbox.fr.
Can we add options to your gift box offers?
The gift boxes from Relais de Chambord can be customized according to your wishes, with various options depending on the offers. For example, you can add massages or additional meals to certain stays. You will find all the details about the customization options directly in the description of each gift box at relaisdechambord.secretbox.fr.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail during your online order on relaisdechambord.secretbox.fr.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The Relais de Chambord gift boxes offer unique experiences, such as gastronomic stays or wellness moments, to make your gift even more memorable. relaisdechambord.secretbox.fr.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions of the establishment relaisdechambord.secretbox.fr.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for Relais de Chambord, a duplicate can be sent to you subject to availability. The digital gift box remains accessible at all times, and you can download it again from your relaisdechambord.secretbox.fr account.
Can partially used gift boxes be refunded?
Partially used Relais de Chambord gift boxes cannot be refunded. The terms of use are specified at the time of purchase on our website relaisdechambord.secretbox.fr.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a Relais de Chambord gift box for another of equal or greater value, subject to the exchange conditions of the establishment relaisdechambord.secretbox.fr.
Does the right of withdrawal apply to the purchase of a gift box?
The Relais de Chambord gift box is non-refundable and non-exchangeable, as it is a service. Therefore, the right of withdrawal does not apply to the purchase of a relaisdechambord.secretbox.fr gift box.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of your gift box. At relaisdechambord.secretbox.fr, the cancellation conditions are specified at the time of purchase.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment relaisdechambord.secretbox.fr.
Can I get a refund for a gift box if I change my mind after purchase?
Refunds for gift boxes are possible according to the general terms and conditions of sale of relaisdechambord.secretbox.fr. These conditions are specified at the time of purchase of the box.
What happens if the recipient couldn't use the gift box before its expiration date?
The Relais de Chambord gift box must be used before its expiration date. If this date is exceeded, the box can no longer be used. We recommend checking the validity conditions at the time of purchase, on our website relaisdechambord.secretbox.fr.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of Relais de Chambord. These conditions are specified at the time of purchase on our website relaisdechambord.secretbox.fr.
How can I redeem the cashback?
To use your gift box, simply book directly with Relais de Chambord, specifying that you have a gift box. The recipient can choose their stay dates according to the availability of the establishment relaisdechambord.secretbox.fr.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box from Relais de Chambord depend on the purchase conditions. At relaisdechambord.secretbox.fr, you benefit from secure payment and immediate sending of your gift box in digital format.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Relais de Chambord gift boxes are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment relaisdechambord.secretbox.fr.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the use of your gift box at Relais de Chambord. Please check availability during your booking to fully enjoy your experience at our establishment relaisdechambord.secretbox.fr.
Is booking with a gift box subject to availability?
The reservation with a gift box from Relais de Chambord is subject to the availability of the establishment, located opposite the Chambord Castle. To fully enjoy your experience, it is advisable to book your dates as soon as possible at relaisdechambord.secretbox.fr.
I've lost my password to log into my account, what can I do?
To reset your password and access your account on relaisdechambord.secretbox.fr, click on the 'Forgot Password' link from the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Relais de Chambord, have your gift box number ready. This number is required to validate your reservation at relaisdechambord.secretbox.fr.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at Relais de Chambord. You can enjoy memorable stays facing Chambord Castle, with options like the Royal Stay or the Cocooning Parentheses Stay, depending on availability at the time of your booking at relaisdechambord.secretbox.fr.
Can I use my gift box on holidays?
The use of your gift box at Relais de Chambord may vary depending on the establishment's availability, especially on holidays. To fully enjoy your experience in this exceptional setting facing Chambord Castle, check the reservation conditions of your box at relaisdechambord.secretbox.fr.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box from Relais de Chambord depend on the establishment's availability. The beneficiary can choose their dates directly with the hotel at relaisdechambord.secretbox.fr.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment, Relais de Chambord, which is located opposite the Chambord Castle and offers unforgettable stays in a natural and historical setting.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible at Relais de Chambord. The establishment is located opposite the Château de Chambord and offers an unforgettable experience in a natural and historical setting. You can directly book your dates with the establishment at relaisdechambord.secretbox.fr.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions specified at the time of purchase. Relais de Chambord is located in the heart of the Domaine national de Chambord, facing the castle, offering a unique experience in a natural and historical setting relaisdechambord.secretbox.fr.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, subject to the conditions of the establishment relaisdechambord.secretbox.fr.
Does my gift box cover the entire service?
Your Relais de Chambord gift box covers the service indicated on your exchange voucher, such as a stay, a lunch, or a massage. Any additional supplements or options, such as extra services, are at your own expense. The exact conditions are detailed during booking at our establishment relaisdechambord.secretbox.fr.
Is my gift box personalized?
Your Relais de Chambord gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for an unforgettable experience at our establishment relaisdechambord.secretbox.fr.
Can my gift box be used all at once?
Your gift box for Relais de Chambord can be used in one go. You can fully enjoy the experience offered, whether it's for a stay, a lunch, or a spa moment, depending on the box chosen. Enjoy your getaway in the heart of the Domaine national de Chambord, facing the castle, with relaisdechambord.secretbox.fr.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for an unforgettable experience at Relais de Chambord, facing Chambord Castle. It allows you to enjoy stays, massages, and gourmet meals at our establishment relaisdechambord.secretbox.fr.
Is my gift box valid in only one establishment?
Your gift box is valid for an unforgettable experience at Relais de Chambord, located opposite the Château de Chambord in a natural and historical setting, relaisdechambord.secretbox.fr.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on the availability at Relais de Chambord. You can enjoy your stay in an exceptional setting facing the Château de Chambord, relaisdechambord.secretbox.fr.
Can someone else use my gift box?
The Relais de Chambord gift box is nominative and reserved for the designated beneficiary. It can only be used by this person, in accordance with the conditions of our establishment relaisdechambord.secretbox.fr.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Relais de Chambord, depending on the services chosen, in addition to the services included in your relaisdechambord.secretbox.fr gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Relais de Chambord, you may be asked to present an ID to validate your reservation made with a gift box. Fully enjoy your stay facing Chambord Castle, relaisdechambord.secretbox.fr.
Do you accept pets?
The presence of pets at Relais de Chambord depends on the establishment's conditions. We invite you to check directly with the hotel at relaisdechambord.secretbox.fr.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Relais de Chambord, log in to your account and follow the instructions on our site relaisdechambord.secretbox.fr. The reservation conditions are specific to each gift box, and you can choose your dates directly with the establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Relais de Chambord. You can place an order as a guest on relaisdechambord.secretbox.fr.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and reservation conditions at Relais de Chambord. You can enjoy your experience over multiple stays by booking directly with our establishment at relaisdechambord.secretbox.fr.
What are the check-in and check-out times?
The arrival and departure times at Relais de Chambord are set to ensure an unforgettable experience in a natural and historical setting. You will be able to fully enjoy your stay facing the Château de Chambord, relaisdechambord.secretbox.fr.
What services are included in a gift certificate?
The services included in a Relais de Chambord gift voucher vary depending on the chosen box. For example, the Royal Stay includes one night for two people, a dinner, a buffet breakfast, and massages, while the Lunch & Spa Parentheses box offers a half-day of gourmet delights and well-being. To know the details of your box, refer to the specific conditions mentioned at the time of purchase at relaisdechambord.secretbox.fr.
What is the difference between a gift box and a free amount voucher?
A gift box from Relais de Chambord allows you to choose from predefined experiences, such as stays, meals, or massages, while a voucher with a free amount gives you the freedom to pay for a service according to your wishes, with an amount you choose freely, in our establishment relaisdechambord.secretbox.fr.
Are the terms of use clearly stated?
The terms and conditions of your gift boxes are available on our website relaisdechambord.secretbox.fr. We recommend that you read them carefully before making your purchase to fully enjoy your experience at Relais de Chambord.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when making a reservation at Relais de Chambord. Specific conditions, such as the availability of massages or included meals, are specified at the time of purchase and may vary depending on the chosen gift box, on our website relaisdechambord.secretbox.fr.
Can the gift box be transferred to a third party?
The Relais de Chambord gift box can be given to a third party. Simply indicate the recipient's name during the order, or modify this information later. You can thus offer an unforgettable experience in an exceptional setting, facing the Château de Chambord, relaisdechambord.secretbox.fr.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Relais de Chambord gift box depends on the establishment's conditions. You can customize your box according to your wishes and benefit from an immediate digital delivery at relaisdechambord.secretbox.fr.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment relaisdechambord.secretbox.fr.
What is the validity period of a gift box?
The gift boxes from Relais de Chambord are valid for a year from the date of purchase, allowing the recipient to plan their stay with peace of mind. This validity provides enough flexibility to fully enjoy the unique experience offered by relaisdechambord.secretbox.fr.
Are children allowed?
The relaisdechambord.secretbox.fr establishment welcomes children, but it is advisable to check the specific conditions when making a reservation.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of our establishment relaisdechambord.secretbox.fr.
Is the spa access private?
Access to the spa depends on the gift box chosen. Some boxes include a half-day of well-being, like the Lunch & Spa Parenthèse box, while others offer massages during a stay, like the Royal Stay or Cocooning Parenthèse Stay box. To fully enjoy the Relais de Chambord experience, check the details of your box at relaisdechambord.secretbox.fr.
What types of gift boxes do you offer?
We offer gift boxes for memorable stays at Relais de Chambord, facing Chambord Castle. You can give gourmet experiences, romantic nights, wellness getaways, or customized gift vouchers, tailored to each desire. Discover our gift boxes on relaisdechambord.secretbox.fr.